Microsoft

The 3-Ticket Shift Queue Simulation

Microsoft

The 3-Ticket Shift Queue Simulation

This course is part of Microsoft Healthcare IT Support Specialist Professional Certificate

Microsoft

Instructor: Microsoft

Access provided by Universidad Tecmilenio

Beginner level

Recommended experience

Flexible schedule
Learn at your own pace
Beginner level

Recommended experience

Flexible schedule
Learn at your own pace

What you'll learn

  • Work an identity provisioning ticket end-to-end, including a clinician's Microsoft 365 account, Intune profile, Epic groups, and documentation.

  • Respond to an urgent data-privacy incident, containing exposure, applying PHI redaction, and executing a formal warm-transfer to Compliance.

  • Deliver an end-user AI enablement solution with a durable Copilot prompt framework, privacy guardrails, and structure-not-output coaching notes.

  • Produce a Help Desk Resolution Portfolio with three integrated Tier 1 resolutions for a hiring manager's under-10-minute evaluation.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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Build your Support and Operations expertise

This course is part of the Microsoft Healthcare IT Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Microsoft

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