JM
5.0Reviewed Jun 26, 2020
Very nicely and beautifully explained. This is a much needed course for my present job. Thank you so much, Melissa.
Create Customer Support Data with Google Sheets
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Status: Organizational Skills
Status: Excel Formulas
BeginnerGuided Project2 hours
Featured reviews
ZM
5.0Reviewed Jun 23, 2025
Great intro into using google sheets, i loved it, very easy to understand, i feel more confident in the skills taught thank you so much !
SA
5.0Reviewed Sep 15, 2020
Enjoyed every bit of this project. Highly practical and insightful.
AS
5.0Reviewed Jun 5, 2021
Thanks to the team Coursera and the lecturer i have learned a lot
RP
5.0Reviewed May 22, 2021
This course is very helpful for Beginners. Thank you for creating this helpful Guided Project.
KE
5.0Reviewed Jan 4, 2022
I enjoy every bit of the training. especially the part I was given my cloud workspace to work on while following the lesson.Thanks for this opportunity.
S
5.0Reviewed May 25, 2020
It helps me to learn new skills. I am very happy to take this project. I hope it will help to work in the company in future.
KN
5.0Reviewed Jul 31, 2020
Very easy to follow the instructions. Enough time was given to complete the deliverables.
MO
5.0Reviewed Oct 20, 2023
I understood it and I like how she didn't use too much big words, trying to keep it simple
WO
4.0Reviewed Dec 27, 2021
Decent Course! I learn quite a number of new handles here.
RB
4.0Reviewed Jul 16, 2020
I've learned a lot from this course that I believe would really be useful in the future... Thank you! More power!
FM
5.0Reviewed Sep 7, 2025
Thank you, Melissa. I like how you explained everything so clearly. I enjoyed following your lecture.