Skills you'll gain: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Process Design, Digital Transformation, Business Process Automation, Automation, Self Service Technologies, Artificial Intelligence, Service Management, Service Improvement, Operational Efficiency, Incident Management, Event Monitoring, Scalability, Performance Analysis

Skills you'll gain: Team Motivation, Motivational Skills, Crisis Management, Team Leadership, Team Building, Team Performance Management, Teamwork, Organizational Leadership, Team Collaboration, Resilience, Team Oriented, Self-Motivation, Organizational Change, Resourcefulness, Employee Engagement, Recognizing Others, Team Management, Leadership Development, Change Management, Decision Making

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting

Skills you'll gain: Change Management, Organizational Change, Organizational Development, Leadership and Management, Business Transformation, Business Leadership, Leadership Development, Organizational Leadership, People Management, Culture Transformation, Continuous Improvement Process, Team Performance Management, Staff Management, Overcoming Objections, Emotional Intelligence, Strategic Planning, Drive Engagement

Skills you'll gain: Microsoft 365, Microsoft Teams, Azure Active Directory, Microsoft Office, Microsoft Azure, User Provisioning, Multi-Tenant Cloud Environments, Collaborative Software, Help Desk Support, Document Management, Microsoft Copilot, System Configuration, Role-Based Access Control (RBAC), Cloud Services, User Accounts, Technical Support, Technical Communication, Identity and Access Management, Cloud Storage, File Management

Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis

Skills you'll gain: Application Deployment, Windows PowerShell, Operating System Administration, Software Configuration Management, Patch Management, System Monitoring, Active Directory, Software Installation, System Configuration, Data Maintenance, Microsoft Intune (Mobile Device Management Software), Microsoft Servers, Configuration Management, Operating Systems, System Support, Package and Software Management, Microsoft Windows, Azure Active Directory, SQL Server Reporting Services, Systems Administration

Skills you'll gain: Responsible AI, Stakeholder Engagement, Organizational Change, Change Management, Innovation, Business Transformation, Stakeholder Management, AI Integrations, Digital Transformation, Generative AI, Culture Transformation, Artificial Intelligence, Performance Metric, Leadership, Organizational Strategy, Key Performance Indicators (KPIs), Employee Engagement, Business Strategy, Communication Strategies

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, IT Management, IT Automation, Change Requests, Automation, Problem Solving, Data Integration, Design, Order Fulfillment

Skills you'll gain: Organizational Change, Recognizing Others, Leadership and Management, Team Management, Team Leadership, Team Performance Management, Brainstorming, Feasibility Studies, Ideation, Change Management, Professional Development, People Management, Microsoft Teams, Resilience, Innovation, Team Motivation, Communication Planning, Teamwork, Leadership, Process Development

Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Service Management, Service Improvement, Information Technology Operations, IT Management, Service Level, Information Technology, Continuous Improvement Process, Governance, Problem Management, Asset Management, Configuration Management, Operational Efficiency, Incident Management, Company, Product, and Service Knowledge, Application Frameworks, Problem Solving

Skills you'll gain: Agentic Workflows, AI Workflows, AI Enablement, Agentic systems, Microsoft Power Platform, Decision Intelligence, Business Transformation, Workflow Management, Digital Transformation, AI Product Strategy, Business Process Automation, Responsible AI, Generative AI Agents, Enterprise Architecture, Software As A Service, Operational Excellence, Organizational Development, Strategic Leadership, Leadership Development, Risk Management