Shane W Watson account profile
Personal details
Shane W Watson
Work preferences
Desired roles
Cyber / Information Security Engineer / Analyst
Network / Systems Administrator
IT Specialist / Engineer
Technical Support Engineer / Analyst
IT Director
Additional info
Links & Resume
With a robust background in IT support, my role at Glazer's Beer and Beverage centers on delivering top-tier helpdesk and deskside assistance, emphasizing efficiency and user satisfaction. Our team successfully supports over a thousand users, leveraging Windows 10 and Office 365, and my expertise in Active Directory has been pivotal in streamlining operations.
Experience
Work history
Help Desk Technician / Analyst at Glazer's Beer and Beverage
(July 2016 - Present)
• Supported 1000+ users in a Windows 10/Office 365 environment • Provided in-person, phone, email, and chat support • Held responsibility for LMS user and content management. • Managed Dell KACE 1000 server to monitor over 300 endpoints and distribute both software and patches to endpoints as needed. • Setup and maintained Dell KACE 2000 server to streamline the reimaging process. • Utilized the MS Office 365 Admin Panel to manage accounts, apply licenses, etc.
Education
Credentials
Professional school degree, graduated April 2011
November 2009 - April 2011
Courses
Google · Course
Foundations of Digital Marketing and E-commerce
Completed April 2026
IBM · Course
Developing AI Applications with Python and Flask
Completed March 2025
IBM · Course
Python for Data Science, AI & Development
Completed February 2025
