IBM IT Support
Completed by Francesco Docchi
September 20, 2022
Approximately 3 months at 10 hours a week to completeFrancesco Docchi's account is verified. Coursera certifies their successful completion of IBM IBM IT Support Specialization.
Course Certificates Completed
Introduction to Cloud Computing
Introduction to Hardware and Operating Systems
Introduction to Cybersecurity Essentials
Introduction to Software, Programming, and Databases
Technical Support (IT) Case Studies and Capstone
Introduction to Networking and Storage
Introduction to Technical Support
What you will learn
Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
Course Certificates
Earned after completing each course in the Specialization
Introduction to Cloud Computing
IBM
Taught by: Rav Ahuja
Completed by: Francesco Docchi by September 19, 2022
5 weeks of study, ~2hours/week
Introduction to Hardware and Operating Systems
IBM
Taught by: IBM Skills Network Team
Completed by: Francesco Docchi by June 7, 2022
6 weeks of study, 2-3 hours/week
Introduction to Cybersecurity Essentials
IBM
Taught by: IBM Skills Network Team
Completed by: Francesco Docchi by June 8, 2022
4 weeks of study, 2-3 hours / week
Introduction to Software, Programming, and Databases
IBM
Taught by: IBM Skills Network Team
Completed by: Francesco Docchi by June 7, 2022
5 weeks of study, 2-4 hours/week
Technical Support (IT) Case Studies and Capstone
IBM
Taught by: IBM Skills Network Team
Completed by: Francesco Docchi by September 20, 2022
5 weeks of study, 2-3 hours/week
Introduction to Networking and Storage
IBM
Taught by: IBM Skills Network Team
Completed by: Francesco Docchi by June 8, 2022
4 weeks of study, 2-3 hours / week
Introduction to Technical Support
IBM
Taught by: Rav Ahuja & Amy Norton
Completed by: Francesco Docchi by September 19, 2022
4 weeks of study, 2-4 hours/week