Customer Service in the Age of Generative AI
Completed by Shreya Ananth
November 16, 2024
1 hours (approximately)
Shreya Ananth's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Personalized Service
- Category: Generative AI
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Performance Improvement
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Customer Service
