Quality Improvement and Management
Completed by BERLIAN MUSTIKA SARI
February 26, 2026
10 hours (approximately)
BERLIAN MUSTIKA SARI 's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Product Quality (QA/QC)
- Category: ISO 9000 Series
- Category: Statistical Process Controls
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Quality Monitoring
- Category: Quality Management
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management Systems
