Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Oanh Nguyen
March 5, 2026
10 hours (approximately)
Oanh Nguyen's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
- Category: Organizational Change
- Category: Strategic Marketing
- Category: Customer Engagement
- Category: Loyalty Programs
- Category: Culture Transformation
- Category: Organizational Structure
- Category: Customer Insights
- Category: Customer Retention
- Category: Value Propositions
- Category: Organizational Development
- Category: Customer experience strategy (CX)
- Category: Brand Loyalty
