Technical Support (IT) Case Studies and Capstone
Completed by Ricardo Pereira Fernandes
April 8, 2026
9 hours (approximately)
Ricardo Pereira Fernandes's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Technical Support and Services
- Category: Cloud Services
- Category: Computer Hardware
- Category: Customer Service
- Category: Help Desk Support
- Category: System Support
- Category: Cybersecurity
- Category: Cloud Management
- Category: Cyber Attacks
- Category: Technical Support
- Category: Network Support
- Category: Identity and Access Management
