Quality Improvement and Management
Completed by Nurul Fadilah
November 23, 2025
10 hours (approximately)
Nurul Fadilah's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: User Feedback
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Quality Assessment
- Category: Quality Monitoring
- Category: Quality Management
- Category: Product Improvement
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
