Sales and CRM Overview
Completed by Citlali Perez Torres
March 28, 2026
21 hours (approximately)
Citlali Perez Torres's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Data Quality
- Category: B2B Sales
- Category: General Sales Practices
- Category: Databases
- Category: Data Management
- Category: Salesforce
- Category: Data Cleansing
- Category: Customer Relationship Management
- Category: Sales Process
- Category: Sales Pipelines
- Category: Customer Data Management
- Category: Sales Operations
