Introduction to Customer Service
Completed by Theodorus Tubagus Prasetyo
September 29, 2025
18 hours (approximately)
Theodorus Tubagus Prasetyo's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Call Center Experience
- Category: Problem Solving
- Category: Retail Store Operations
- Category: Communication
- Category: Root Cause Analysis
- Category: Retail Sales
- Category: Transaction Processing
- Category: Positivity
- Category: Active Listening

