Quality Improvement and Management
Completed by Martine Aas
November 4, 2024
11 hours (approximately)
Martine Aas's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Process Improvement
- Category: ISO 9000 Series
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Quality Control
- Category: Quality Assessment
- Category: Quality Management
- Category: Quality Improvement
- Category: Quality Monitoring
- Category: Statistical Process Controls
