Customer Service Fundamentals
Completed by Niklas Krause
March 10, 2026
14 hours (approximately)
Niklas Krause's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Communication
- Category: Technical Support and Services
- Category: Empathy
- Category: Customer experience improvement
- Category: Personal Attributes
- Category: Process Management
- Category: Help Desk Support
- Category: Service Level
- Category: Customer and Client Support
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer Support
