Voice of the Customer (VoC): Enhancing Experiences
Completed by Jessica M. Lautt
May 21, 2025
3 hours (approximately)
Jessica M. Lautt's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Surveys
- Category: Customer Engagement
- Category: User Feedback
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Insights
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Service
- Category: Case Studies
