Sales and CRM Overview
Completed by Gabrielle Nicole Panacopoulos
September 1, 2025
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Customer Data Management
- Category: Data Management
- Category: Customer Relationship Management (CRM) Software
- Category: Sales
- Category: B2B Sales
- Category: Salesforce
- Category: Data Quality
- Category: Sales Process
- Category: Databases
- Category: General Sales Practices
- Category: Business-To-Consumer
- Category: Sales Operations
