Introduction to Technical Support
Completed by Jennie Rosella Masterman
November 4, 2025
12 hours (approximately)
Jennie Rosella Masterman's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Support
- Category: Technical Documentation
- Category: Service Level
- Category: Issue Tracking
- Category: Remote Access Systems
- Category: Service Management
- Category: End User Training and Support
- Category: Technical Support and Services
- Category: Help Desk Support
- Category: Customer Service
- Category: Technical Communication
- Category: IT Service Management
