Customer Service Fundamentals
Completed by Eliza Lopes
April 1, 2026
14 hours (approximately)
Eliza Lopes's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Technical Support and Services
- Category: Customer experience improvement
- Category: Empathy
- Category: Process Management
- Category: Personal Attributes
- Category: Communication
- Category: Help Desk Support
- Category: Telephone Skills
- Category: Problem Solving
- Category: Greeting Customers
- Category: Customer Engagement
- Category: Customer Support
