Improving Customer Retention
Completed by Emily Dawn Pierce
September 15, 2025
2 hours (approximately)
Emily Dawn Pierce's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Analysis
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: Customer Relationship Management
- Category: Customer Service
- Category: Marketing Strategies
- Category: Customer Advocacy
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
