Customer Service Fundamentals
Completed by Winnie Kinanu Kathurima
December 2, 2020
14 hours (approximately)
Winnie Kinanu Kathurima's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Telephone Skills
- Category: Greeting Customers
- Category: Problem Solving
- Category: Customer Engagement
- Category: Customer Support
- Category: Communication
- Category: Process Management
- Category: Personal Attributes
- Category: Help Desk Support
- Category: Customer Service
