Customer Service Fundamentals
Completed by Winnie Kinanu Kathurima
December 2, 2020
14 hours (approximately)
Winnie Kinanu Kathurima's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Customer experience improvement
- Category: Technical Support and Services
- Category: Empathy
- Category: Service Level
- Category: Customer Service
- Category: Customer and Client Support
- Category: Greeting Customers
- Category: Process Management
- Category: Personal Attributes
- Category: Help Desk Support
- Category: Customer Engagement
