Sales and CRM Overview
Completed by Jordan Ecker
December 6, 2025
21 hours (approximately)
Jordan Ecker's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: B2B Sales
- Category: Sales Process
- Category: Salesforce
- Category: Sales Pipelines
- Category: Data Cleansing
- Category: Databases
- Category: General Sales Practices
- Category: Sales
- Category: Customer Relationship Management (CRM) Software
- Category: Data Management
- Category: Customer Data Management
- Category: Sales Operations
