Improving Customer Retention
Completed by Thuáºn Lý
May 1, 2025
2 hours (approximately)
Thuáºn Lý's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Retention
- Category: Customer Service
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Consumer Behaviour
- Category: Loyalty Programs
- Category: Customer Advocacy
- Category: Brand Loyalty
