Improving Customer Retention
Completed by Thuáºn Lý
May 1, 2025
2 hours (approximately)
Thuáºn Lý's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Building
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Analysis
- Category: Brand Loyalty
