The DMAIC Framework - Define and Measure Phase
Completed by Dhivya Palanisamy
February 14, 2026
9 hours (approximately)
Dhivya Palanisamy's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Project Management
- Category: Data Analysis
- Category: Statistics
- Category: Project Schedules
- Category: Statistical Methods
- Category: Process Improvement and Optimization
- Category: Project Planning
- Category: Project Estimation
- Category: Statistical Analysis
- Category: Scope Management
- Category: Lean Six Sigma
- Category: Process Capability
