Quality Improvement and Management
Completed by Thomas Sheppard
June 26, 2025
10 hours (approximately)
Thomas Sheppard's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Customer experience improvement
- Category: Technical Standard
- Category: User Feedback
- Category: Quality Control
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Quality Monitoring
