Call Center Customer Service
Completed by Felecia Williams
May 13, 2025
19 hours (approximately)
Felecia Williams's account is verified. Coursera certifies their successful completion of Call Center Customer Service
Skills you will gain
- Category: Verbal Communication Skills
- Category: Communication
- Category: Data Entry
- Category: Time Management
- Category: Teamwork
- Category: Customer experience improvement
- Category: Personal Development
- Category: Problem Solving
- Category: De-escalation Techniques
- Category: Telephone Skills
- Category: Performance Metric
- Category: Customer Complaint Resolution
