Negotiation skills: Negotiate and resolve conflict
Completed by Thuy Nguyen
March 24, 2026
14 hours (approximately)
Thuy Nguyen's account is verified. Coursera certifies their successful completion of Negotiation skills: Negotiate and resolve conflict
What you will learn
Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.
Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes
Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.
Skills you will gain
- Category: Communication
- Category: Leadership and Management
- Category: Intercultural Competence
- Category: Negotiation
- Category: Cultural Sensitivity
- Category: Self-Awareness
- Category: Stakeholder Management
- Category: Cultural Diversity
- Category: Relationship Building
- Category: Communication Strategies
- Category: Conflict Management
