About this Course

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100% online
Start instantly and learn at your own schedule.
Flexible deadlines
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Beginner Level
Approx. 14 hours to complete
English

What you will learn

  • Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

  • Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

  • Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 14 hours to complete
English

Offered by

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Macquarie University

Start working towards your Master's degree

This course is part of the 100% online Global Master of Business Administration (Global MBA) from Macquarie University. If you are admitted to the full program, your courses count towards your degree learning.

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Resolving conflicts and negotiating agreements in the new world of work

2 hours to complete
6 videos (Total 33 min), 3 readings, 1 quiz
Week
2

Week 2

3 hours to complete

Theories of conflict, pathways to resolution

3 hours to complete
4 videos (Total 28 min), 1 reading, 2 quizzes
Week
3

Week 3

2 hours to complete

Building and using a skillset: Moving from ‘knowing to doing’

2 hours to complete
4 videos (Total 22 min), 2 readings, 1 quiz
Week
4

Week 4

3 hours to complete

The three negotiations: Content, process, and relationship

3 hours to complete
4 videos (Total 30 min), 1 reading, 2 quizzes

Reviews

TOP REVIEWS FROM NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT

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