About this Course
3,990 recent views

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 16 hours to complete

Suggested: 6 weeks of study, 3-5 hours/week...

English

Subtitles: English

What you will learn

  • Check

    Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

  • Check

    Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

  • Check

    Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 16 hours to complete

Suggested: 6 weeks of study, 3-5 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
2 hours to complete

Resolving conflicts and negotiating agreements in the new world of work

6 videos (Total 33 min), 5 readings, 1 quiz
6 videos
Week 1 outline2m
1.1 Your skillset and the new world of work6m
1.2 Awareness and diagnosis7m
1.3 Becoming proactive8m
1.4 Goals of negotiation3m
5 readings
Special welcome to beta testers1m
Become a Global MBA degree learner1m
Course overview10m
Learning activities and assessment10m
Explore further resources 11h
1 practice exercise
Recall 1: Check your understanding15m
Week
2
3 hours to complete

Theories of conflict, pathways to resolution

4 videos (Total 28 min), 1 reading, 2 quizzes
4 videos
2.1 Why is conflict different?7m
2.2 What am I dealing with? Types of conflict relationships7m
2.3 When things go wrong9m
1 reading
Explore further resources 21h
2 practice exercises
Recall 2: Check your understanding15m
Check your applied learning (Weeks 1-2)1h
Week
3
2 hours to complete

Building and using a skillset: Moving from ‘knowing to doing’

4 videos (Total 22 min), 1 reading, 1 quiz
4 videos
3.1 Orienting: Past, present, future5m
3.2 Toolkit: Sharpen your skills8m
3.3 Goal setting: Maximising vs satisficing5m
1 reading
Explore further resources 31h
1 practice exercise
Recall 3: Check your understanding15m
Week
4
4 hours to complete

The three negotiations: Content, process, and relationship

4 videos (Total 30 min), 1 reading, 3 quizzes
4 videos
4.1 Interests and trade-offs: Content vs process10m
4.2 Becoming a facilitator: Process skills7m
4.3 Structure: Proposing a process9m
1 reading
Explore further resources 41h
2 practice exercises
Recall 4: Check your understanding15m
Check your applied learning (Weeks 3-4)1h

Instructor

Avatar

Dr Andrew Heys

Director, International Engagement
Macquarie Business School

Start working towards your Master's degree

This course is part of the 100% online Global Master of Business Administration (Global MBA) from Macquarie University. If you are admitted to the full program, your courses count towards your degree learning.

About Macquarie University

Macquarie is ranked among the top one per cent of universities in the world, and with a 5-star QS rating, we are recognised for producing graduates who are among the most sought-after professionals in the world. Since our foundation 54 years ago, we have aspired to be a different type of university: one focused on fostering collaboration between students, academics, industry and society....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.