About this Course

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100% online
Start instantly and learn at your own schedule.
Flexible deadlines
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Beginner Level
Approx. 14 hours to complete
English
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 14 hours to complete
English

Offered by

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Macquarie University

Start working towards your Master's degree

This course is part of the 100% online Global Master of Business Administration (Global MBA) from Macquarie University. If you are admitted to the full program, your courses count towards your degree learning.

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Resolving conflicts and negotiating agreements in the new world of work

2 hours to complete
6 videos (Total 33 min), 3 readings, 1 quiz
6 videos
Week 1 outline2m
1.1 Your skillset and the new world of work6m
1.2 Awareness and diagnosis7m
1.3 Becoming proactive8m
1.4 Goals of negotiation3m
3 readings
Course overview10m
Learning activities and assessment10m
Explore further resources 11h
1 practice exercise
Recall 1: Check your understanding15m
Week
2

Week 2

3 hours to complete

Theories of conflict, pathways to resolution

3 hours to complete
4 videos (Total 28 min), 1 reading, 2 quizzes
4 videos
2.1 Why is conflict different?7m
2.2 What am I dealing with? Types of conflict relationships7m
2.3 When things go wrong9m
1 reading
Explore further resources 21h
2 practice exercises
Recall 2: Check your understanding15m
Check your applied learning (Weeks 1-2)1h
Week
3

Week 3

2 hours to complete

Building and using a skillset: Moving from ‘knowing to doing’

2 hours to complete
4 videos (Total 22 min), 2 readings, 1 quiz
4 videos
3.1 Orienting: Past, present, future5m
3.2 Toolkit: Sharpen your skills8m
3.3 Goal setting: Maximising vs satisficing5m
2 readings
Become a Global MBA learner10m
Explore further resources 31h
1 practice exercise
Recall 3: Check your understanding15m
Week
4

Week 4

3 hours to complete

The three negotiations: Content, process, and relationship

3 hours to complete
4 videos (Total 30 min), 1 reading, 2 quizzes
4 videos
4.1 Interests and trade-offs: Content vs process10m
4.2 Becoming a facilitator: Process skills7m
4.3 Structure: Proposing a process9m
1 reading
Explore further resources 41h
2 practice exercises
Recall 4: Check your understanding15m
Check your applied learning (Weeks 3-4)1h

Reviews

TOP REVIEWS FROM NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT

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About the Influencing: Storytelling, Change Management and Governance Specialization

Influencing: Storytelling, Change Management and Governance

Frequently Asked Questions

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