About this Course

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100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 15 hours to complete

Suggested: 6 weeks of study, 3-5 hours/week...

English

Subtitles: English

What you will learn

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    Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

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    Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

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    Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 15 hours to complete

Suggested: 6 weeks of study, 3-5 hours/week...

English

Subtitles: English

Instructor

Image of instructor, Dr Andrew Heys

Dr Andrew Heys 

Department of Management
Macquarie Business School
686 Learners
2 Courses

Offered by

Macquarie University logo

Macquarie University

Start working towards your Master's degree

This course is part of the 100% online Global Master of Business Administration (Global MBA) from Macquarie University. If you are admitted to the full program, your courses count towards your degree learning.

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Resolving conflicts and negotiating agreements in the new world of work

2 hours to complete
6 videos (Total 33 min), 5 readings, 1 quiz
6 videos
Week 1 outline2m
1.1 Your skillset and the new world of work6m
1.2 Awareness and diagnosis7m
1.3 Becoming proactive8m
1.4 Goals of negotiation3m
5 readings
Special welcome to beta testers1m
Become a Global MBA degree learner1m
Course overview10m
Learning activities and assessment10m
Explore further resources 11h
1 practice exercise
Recall 1: Check your understanding15m
Week
2

Week 2

3 hours to complete

Theories of conflict, pathways to resolution

3 hours to complete
4 videos (Total 28 min), 1 reading, 2 quizzes
4 videos
2.1 Why is conflict different?7m
2.2 What am I dealing with? Types of conflict relationships7m
2.3 When things go wrong9m
1 reading
Explore further resources 21h
2 practice exercises
Recall 2: Check your understanding15m
Check your applied learning (Weeks 1-2)1h
Week
3

Week 3

2 hours to complete

Building and using a skillset: Moving from ‘knowing to doing’

2 hours to complete
4 videos (Total 22 min), 1 reading, 1 quiz
4 videos
3.1 Orienting: Past, present, future5m
3.2 Toolkit: Sharpen your skills8m
3.3 Goal setting: Maximising vs satisficing5m
1 reading
Explore further resources 31h
1 practice exercise
Recall 3: Check your understanding15m
Week
4

Week 4

4 hours to complete

The three negotiations: Content, process, and relationship

4 hours to complete
4 videos (Total 30 min), 1 reading, 3 quizzes
4 videos
4.1 Interests and trade-offs: Content vs process10m
4.2 Becoming a facilitator: Process skills7m
4.3 Structure: Proposing a process9m
1 reading
Explore further resources 41h
2 practice exercises
Recall 4: Check your understanding15m
Check your applied learning (Weeks 3-4)1h

About the Influencing: Storytelling, Change Management and Governance Specialization

The ability to influence without force or coercion is important in any organization and at all levels. Modern managers must master the art of persuasive communication, adapt to the needs of the audience, construct a good narrative and inspire the audience to act (Communicate with Impact). They must learn to design and negotiate both informal and complex agreements, and do this in diverse workplace cultures (Negotiate and Resolve Conflict). The Specialization applies influencing methods in two areas of great importance: change management and risk governance. Successful change management eludes many individuals and organizations, so we propose a new approach to enable you to inspire and lead transformations (Manage Change). Similarly, in the post-financial crisis environment, many organizations acknowledge the need for effective risk governance but few, if any, have achieved it. We present evidence-based methods that will help your organization achieve its objectives (Engage the Board)....
Influencing: Storytelling, Change Management and Governance

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.