Samsung Customer Care Essentials
Completed by William Mitchell
January 29, 2026
6 hours (approximately)
William Mitchell's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Communication
- Category: Technical Communication
- Category: Insurance and Warranty Claims Processing
- Category: Android (Operating System)
- Category: Customer Service
- Category: Technical Support
- Category: Company, Product, and Service Knowledge
- Category: Technical Support and Services
- Category: Product Knowledge
- Category: Problem Solving
- Category: Help Desk Support
- Category: Active Listening
