Voice of the Customer (VoC): Enhancing Experiences
Completed by Britney Briano Cammpbell
September 13, 2024
3 hours (approximately)
Britney Briano Cammpbell's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Data Collection
- Category: User Feedback
- Category: Customer Engagement
- Category: Surveys
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
- Category: Product Improvement
- Category: Communication
- Category: Customer Service
- Category: Case Studies
