Salesforce Basics
Completed by Mirta Soverini
January 25, 2026
4 hours (approximately)
Mirta Soverini's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Success Management
- Category: Customer Engagement
- Category: User Accounts
- Category: Automation
- Category: Sales Process
- Category: Sales Development
- Category: Security Controls
- Category: Customer Communications Management
- Category: Data Security
- Category: Customer Relationship Management
- Category: Salesforce
- Category: Marketing Management
