University of California, Irvine

Salesforce Basics

This course is part of Salesforce Fundamentals Specialization

Taught in English

Some content may not be translated

Stephane Muller

Instructor: Stephane Muller

24,725 already enrolled

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Course

Gain insight into a topic and learn the fundamentals

4.3

(193 reviews)

Beginner level

Recommended experience

23 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.

  • Customize Salesforce functionality to meet specific team needs.

  • Create customer, partner, and employee communities.

Details to know

Shareable certificate

Add to your LinkedIn profile

Course

Gain insight into a topic and learn the fundamentals

4.3

(193 reviews)

Beginner level

Recommended experience

23 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Salesforce Fundamentals Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 3 modules in this course

Welcome to Salesforce Fundamentals! Each module you will be working through a few modules in the Salesforce Fundamentals for Business Administration Trailmix plus a few additional pertinent modules from other trailmixes. The focus of this module is on identifying what Salesforce is and how it functions. There are two versions of Salesforce: Salesforce Classic and Lightning. Identifying the differences is fundamental to the implementation of Salesforce as a business administration specialist.

What's included

1 video1 reading1 peer review1 discussion prompt

In the age of mobile phones, it is important for an organization to make things simpler for the customer. In this module you will learn how you can use the Salesforce mobile app to track your leads, view reports, and keep your workforce engaged when they are not in the office. You will Salesforce Service Cloud can help you engage with your customer base and keep you at top of mind.

What's included

1 video1 reading1 peer review1 discussion prompt

This module we will be focusing on security and managing permissions on different levels of the organization, and maintaining the safety of data. In addition, we will cover the chatter functions and how they benefit sales. In our virtual session, we will continue with an overview of reports to build your understanding of the Salesforce Superbadge project.

What's included

1 video1 reading1 peer review1 discussion prompt

Instructor

Instructor ratings
4.2 (56 ratings)
Stephane Muller
University of California, Irvine
12 Courses52,436 learners

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4.3

193 reviews

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