This course is part of the Salesforce Fundamentals Specialization

Stephane Muller

Offered By

Salesforce Fundamentals SpecializationUniversity of California, Irvine

About this Course

16,269 recent views

In this course, you will learn about what the world’s number one Customer Relationship Manager (CRM) system has to offer. You will begin this course by understanding the components that Salesforce leverages to make it an optimal system. You will learn about the basics in Lightning for Sales, Community Cloud and Marketing, and understanding how to secure your Salesforce Organization and Manage Permissions. These tools will serve as building blocks to implementing Salesforce into any organization. The course includes in-depth readings and practical application activities within Salesforce's Trailhead education platform, peer discussion opportunities, demonstration videos, and peer review assignments.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Salesforce Fundamentals Specialization

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

This specialization is designed for beginners with no background knowledge.

Approx. 16 hours to complete

English

Subtitles: English

What you will learn

Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.

Customize Salesforce functionality to meet specific team needs.

Create customer, partner, and employee communities.

Skills you will gain

Data ManagementCloud IntegrationData SecurityAutomationCloud Computing

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 1 of 4 in the

Salesforce Fundamentals Specialization

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

This specialization is designed for beginners with no background knowledge.

Approx. 16 hours to complete

English

Subtitles: English

Instructor

Stephane Muller

7,576 Learners

12 Courses

Offered by

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Syllabus - What you will learn from this course

Week

Week 1

5 hours to complete

Module 1

Welcome to Salesforce Fundamentals! Each module you will be working through a few modules in the Salesforce Fundamentals for Business Administration Trailmix plus a few additional pertinent modules from other trailmixes.

5 hours to complete

1 video (Total 5 min), 1 reading, 1 quiz

1 video

Trailhead Basic & Management5m

1 reading

Reading & Practice Activities3h 40m

Week

Week 2

5 hours to complete

Module 2

In the age of mobile phones, it is important for an organization to make things simpler for the customer. In this module you will learn how you can use the Salesforce mobile app to track your leads, view reports, and keep your workforce engaged when they are not in the office. You will Salesforce Service Cloud can help you engage with your customer base and keep you at top of mind.

5 hours to complete

1 video (Total 9 min), 1 reading, 1 quiz

1 video

Lightning Experience for Sales, and Accounts & Contacts9m

1 reading

Reading & Practice Activities3h 15m

Week

Week 3

6 hours to complete

Module 3

This module we will be focusing on security and managing permissions on different levels of the organization, and maintaining the safety of data. In addition, we will cover the chatter functions and how they benefit sales. In our virtual session, we will continue with an overview of reports to build your understanding of the Salesforce Superbadge project.

6 hours to complete

1 video (Total 4 min), 1 reading, 1 quiz

1 video

Data Security3m

1 reading

Reading & Practice Activities4h 40m

About the Salesforce Fundamentals Specialization

The Salesforce Fundamentals specialization guides learners through the Salesforce Fundamentals for Business Administration Trailmix and presents what is possible with the Salesforce platform and how it can support your business. This specialization covers the essentials of Salesforce from building a user interface and creating reports and dashboards, to advanced process automation. Upon completion of all the assigned modules and projects, learners will have the skills needed to begin to implement Salesforce in a business.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

More questions? Visit the Learner Help Center.

Salesforce Basics