Quality Improvement and Management
Completed by Shawn Foley
December 27, 2024
11 hours (approximately)
Shawn Foley's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Technical Standard
- Category: Quality Management Systems
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Continuous Improvement Process
- Category: Quality Improvement
- Category: Quality Monitoring
- Category: Quality Control
- Category: Customer experience improvement
