Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Carol Jones
January 19, 2026
2 hours (approximately)
Carol Jones's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Mediation
- Category: De-escalation Techniques
- Category: Communication
- Category: Employee Engagement
- Category: Empathy & Emotional Intelligence
- Category: Team Performance Management
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Collaboration
- Category: Team Collaboration
