Quality Improvement and Management
Completed by ANUJA LELADHARSINGH
August 11, 2026
10 hours (approximately)
ANUJA LELADHARSINGH's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Technical Standard
- Category: Customer experience improvement
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Improvement
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Product Improvement
- Category: Service Improvement
- Category: Quality Assessment
- Category: Quality Monitoring
- Category: Quality Management
