Customer Service in the Age of Generative AI
Completed by Ehsan Pooladi
May 17, 2024
1 hours (approximately)
Ehsan Pooladi's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
- Category: Customer Communications Management
- Category: Personalized Service
- Category: Customer Engagement
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Service
- Category: Performance Improvement
- Category: Performance Analysis
- Category: Customer Support
