Preparing for Your Call Center Customer Service Role
Completed by David Heaton Jr.
February 14, 2026
3 hours (approximately)
David Heaton Jr.'s account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
- Category: Inbound Calls
- Category: Customer Support
- Category: Problem Solving
- Category: Customer Service
- Category: Communication
- Category: Professionalism
- Category: Call Center Experience
- Category: Active Listening
- Category: Telephone Skills
- Category: De-escalation Techniques
- Category: Customer Complaint Resolution
- Category: Customer Engagement
