Voice of the Customer (VoC): Enhancing Experiences
Completed by Jessica Chow Tsz Yee
May 27, 2026
3 hours (approximately)
Jessica Chow Tsz Yee's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Data Collection
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Customer Insights
- Category: Case Studies
- Category: Customer Service
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Engagement
- Category: Surveys
- Category: User Feedback
