Customer Service Fundamentals
Completed by Yvonne Okello
June 18, 2021
14 hours (approximately)
Yvonne Okello's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Engagement
- Category: Customer Service
- Category: Customer and Client Support
- Category: Technical Support and Services
- Category: Service Level
- Category: Problem Solving
- Category: Help Desk Support
- Category: Greeting Customers
- Category: Customer Support
- Category: Customer experience improvement
- Category: Empathy
- Category: Telephone Skills
