Relationship Management and Business Development
Completed by Susan Clayton Hammann
August 13, 2025
4 hours (approximately)
Susan Clayton Hammann's account is verified. Coursera certifies their successful completion of Relationship Management and Business Development
What you will learn
Implement effective strategies to identify and cultivate relationships with clients, stakeholders, and business partners.
Apply techniques for segmenting target markets and utilizing proactive networking approaches to identify potential relationship opportunities.
Build rapport and engage in effective communication within a business context, emphasizing trust, credibility, and strong connections.
Leverage relationships to create business opportunities through a client-centric approach, and upselling, and nurturing long-term partnerships.
Skills you will gain
- Category: Organizational Development
- Category: Business Communication
- Category: Rapport Building
- Category: Communication
- Category: Trustworthiness
- Category: Customer Relationship Building
- Category: Customer Retention
- Category: Relationship Management
- Category: Stakeholder Engagement
- Category: Business Development
- Category: Upselling
- Category: Active Listening
