Introduction to Customer Service
Completed by Florence Delali Bonsi
January 2, 2024
18 hours (approximately)
Florence Delali Bonsi's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Customer Service
- Category: Time Management
- Category: Empathy
- Category: Greeting Customers
- Category: Retail Store Operations
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: De-escalation Techniques
