Quality Improvement and Management
Completed by michele camorali
September 19, 2025
10 hours (approximately)
michele camorali's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Assessment
- Category: User Feedback
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Quality Management Systems
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
