Introduction to Customer Service
Completed by Yazmin Cabrera Roldan
March 27, 2025
18 hours (approximately)
Yazmin Cabrera Roldan's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Customer Service
- Category: Time Management
- Category: Empathy
- Category: Greeting Customers
- Category: Retail Store Operations
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: De-escalation Techniques
