Introduction to Customer Service
Completed by Daniel Attard
May 11, 2026
18 hours (approximately)
Daniel Attard's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Greeting Customers
- Category: Customer Support
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Customer Service
- Category: De-escalation Techniques

