Marketing analytics: Know your customers
Completed by Roberto Ernesto De Leon Plicet
July 7, 2020
20 hours (approximately)
Roberto Ernesto De Leon Plicet's account is verified. Coursera certifies their successful completion of Marketing analytics: Know your customers
What you will learn
Analyse the concept of customer value and its importance to an organisation.
Explore the types of customer data that are collected, both by traditional and digital methods.
Examine the tools used and determine what works best to solve which problem.
Use customer data to both understand the current situation and develop and drive strategy.
Skills you will gain
- Category: Social Media Marketing
- Category: Marketing Analytics
- Category: Customer Data Management
- Category: Predictive Analytics
- Category: Digital Marketing
- Category: Big Data
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Customer experience strategy (CX)
- Category: Digital Analysis
- Category: Marketing Effectiveness
- Category: Customer Analysis
