Call Center Customer Service
Completed by Taylor Chance Dunn
June 13, 2024
19 hours (approximately)
Taylor Chance Dunn's account is verified. Coursera certifies their successful completion of Call Center Customer Service
Skills you will gain
- Category: Verbal Communication Skills
- Category: Communication
- Category: Data Entry
- Category: Time Management
- Category: Teamwork
- Category: Customer experience improvement
- Category: Personal Development
- Category: Problem Solving
- Category: De-escalation Techniques
- Category: Telephone Skills
- Category: Performance Metric
- Category: Customer Complaint Resolution
