Introduction to Hospitality Management in the 21st Century
Completed by Kunal Batavia
February 18, 2026
10 hours (approximately)
Kunal Batavia's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hospitality Services
- Category: Customer Service
- Category: Guest Relations
- Category: Sustainable Business
- Category: Hospitality and Food Services
- Category: Restaurant Operation
- Category: Corporate Sustainability
- Category: Hospitality
- Category: Service Management
- Category: Digital Transformation
- Category: Customer experience strategy (CX)
- Category: Hotel Operations
