Customer Service Fundamentals
Completed by Jalaj Mani
February 24, 2026
14 hours (approximately)
Jalaj Mani's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Critical Thinking and Problem Solving
- Category: Customer Engagement
- Category: Customer Support
- Category: Problem Solving
- Category: Service Management
- Category: Telephone Skills
- Category: Client Support
- Category: Personal Attributes
- Category: Communication
- Category: Call Center Experience
- Category: Greeting Customers
- Category: Customer experience improvement

