Improving Customer Retention
Completed by Alejandra Lara Molina
March 2, 2026
2 hours (approximately)
Alejandra Lara Molina's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Brand Loyalty
