Voice of the Customer (VoC): Enhancing Experiences
Completed by Connor James Grainger
January 24, 2024
3 hours (approximately)
Connor James Grainger's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Communication
- Category: Culture Transformation
- Category: Continuous Improvement Process
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
- Category: Case Studies
- Category: Customer Service
- Category: Customer experience strategy (CX)
