Building Generative AI Capabilities
Completed by Christopher Tassa
August 13, 2025
3 hours (approximately)
Christopher Tassa's account is verified. Coursera certifies their successful completion of Building Generative AI Capabilities
What you will learn
You will learn the key strategic considerations of change management and ethics in Generative AI.
You will learn how to create a customer journey map.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Organizational Change
- Category: Change Management
- Category: General Data Protection Regulation (GDPR)
- Category: AI Enablement
- Category: Law, Regulation, and Compliance
- Category: AI Product Strategy
- Category: Customer Relationship Management
- Category: Responsible AI
- Category: Strategic Marketing
- Category: Marketing Strategy and Techniques
- Category: Generative AI
